Term & Condition

 

WARRANTY CONTRACT:

IMPORT EQUIPMENT : 3MONTHS WARRANTY FOR THERMOSTAT, HEATER & MOTOR PARTS ONLY.-WITHIN KLANG VALLEY ONLY REFRIGERATOR:12 MONTHS WARRANTY FOR COMPRESSOR ONLY (EXCEPT WEARS & TEARS)-WITHIN KLANG VALLEY ONLY REFRIGERATOR PURCHASED MUST BE SERVICED BY THE COMPANY’S AUTHORISED TECHNICIAN EVERY 3 MONTHS FROM DATE OF PURCHASED.FAIL TO FOLLOW,THE CONTRACT CONSIDER INVALID.

TERM& CONDITION:
1)50%DEPOSIT UPON CONFIRMATION.
2)50%FULL PAYMENT UPON DELIVERY&COMPLETION.
3) WE RESERVE THE RIGHTS TO TAKE BACK OUR GOODS IF FULL PAYMENT IS NOT FULLFILL.
4) GOODS SOLD ARE NEITHER RETURNABLE OR REFUNDABLE.OTHERWISE A CANCELLATION FEE OF 10%ON PURCHASE PRICE WILL BE IMPOSED.

 

Payment Policy
We require full payment from customers for online purchases. Our payment methods include
  • Direct bank transfer to our bank account
*****Other payment methods will be available soon.

Delivery Policy
We aim to fulfill each delivery within 10 working days. Kindly arrange a suitable delivery time with our customer service consultant for any special requirements.
Collection:

We welcome all walk in customers to our headquarters:

PTS Steel Metal Sdn Bhd
6, Jalan 7/7, Taman Industri Selesa Jaya,
43300 Seri Kembangan, Selangor. Malaysia
 
Office Hour:
Monday - Saturday : 8.30 am - 5.30 pm
Sunday / Public Holiday: Closed

Prices and Availability Subject to Change Without Notice.
Due to the large numbers of items and parts listed on our website occasionally an error in pricing may occur and in certain circumstances we may not be to honor the prices shown. Should this happen and the actual price is lower than the price posted we will automatically process your order. If the actual is higher than what is shown we will contact you prior to processing your order for approval. While every effort is made to maintain stock some items may be in the back order or become discontinued from the manufacturer. In such a case a full refund of the purchase price of that item will be refunded or may be applied to other items in our store. PTS Steel Metal Sdn Bhd Reserves the right to limit quantities of any item(s) available through our company.
 
Return Policy
PTS Steel Metal Sdn Bhd strictly practices No-Cash refund policy and therefore all refunds will be processed in the form of store credit.

Purchased the wrong item:
Once item is delivered we are unable to process a refund.
Kindly refer double check the item to ensure that you are purchasing the right item for the right job.

Damaged upon delivery:
Our procedures by our QA/QC team before distribution to our customers. If the item arrived damaged, kindly email admin@ptskitchenequipment.com.my within 2 calendar days upon receipt of item.

How to return an item?
Via Postage:
All returns via postage will be borne by the buyer.
Prior to mailing item back to PTS Steel Metal Sdn Bhd, please contact our customer care service for a RETURN GOODS AUTHORIZATION (RGA) which PTS Steel Metal Sdn Bhd will obtain for you. We require photographic evidence of the item at its original location and condition. Failing to provide us with the fore-mentioned photos will result in a non-compliance to PTS Steel Metal Sdn Bhd' return policy and therefore will be deemed void and null. We kindly seek your cooperation to avoid any disputes for all related parties.
 
Via Our Headquarters:
We welcome our customers to bring the defective item to our headquarters for immediate inspection. We will conduct a thorough examination, as required in our operation procedure before any replacement items can be sent out.
 
Kindly contact our customer care service to arrange for an appointment or email us at admin@ptskitchenequipment.com.my or contact our sales consultant.


 H/P+6012-664 8870 / 012-6297880
 admin@ptskitchenequipment.com.my
 
 www.ptskitchenequipment.com.my



 
 “ BUY WITH CONFIDENCE ”


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